Refund Policy.

Access to Forkast is sold as a subscription. Fees are charged in advance for each billing period (monthly or annual, as stated on your order form) and are billed in U.S. dollars (USD).

• Subscription fees are typically non-refundable, but may be refunded at our discretion, or as expressly stated in this policy or required by applicable law.
• Partial refunds may be possible at our discretion, depending on the reason.
• Partial billing periods, unused capacity, and unused seats are not refunded or credited.
• Fees are exclusive of applicable taxes, which are your responsibility.

You may cancel your subscription at any time. Cancellation stops future renewals — it does not retroactively refund a period that has already been paid for.

• Cancel before your renewal date and you will not be charged again.
• Your access continues until the end of the billing period you have already paid for.
• Cancelling after a renewal charge has been processed does not entitle you to a refund of that charge.
• To cancel, email us at contact@forkastrestaurants.com or use the cancellation option in your account settings.

We refund billing mistakes in full. If you were charged in error, charged twice for the same billing period, or charged after a valid cancellation, contact us and we will return the amount to your original payment method.

Please raise billing errors within sixty (60) days of the charge so we can verify it against our records.

Send refund requests to contact@forkastrestaurants.com from the email address associated with your account. To help us process the request quickly, please include:

1. Your account or company name
2. The date and amount of the charge in question
3. The last four digits of the card charged, or the invoice number
4. The reason for the request

We acknowledge every request within two (2) business days and aim to reach a decision within ten (10) business days.

• Approved refunds are issued to the original payment method. We cannot refund to a different card, account, or payee.
• Once issued, refunds typically appear on your statement within five (5) to ten (10) business days, depending on your bank or card issuer.
• Refunds are made in the original currency of the transaction. We are not responsible for exchange-rate differences or fees charged by your bank.

We may issue a refund or credit outside this policy at our sole discretion — for example, following an extended service outage or a documented failure to deliver a contracted deliverable. A discretionary refund in one instance does not create an obligation to grant one in any other instance.

Enterprise customers with a signed order form or master services agreement are governed by the refund and termination terms of that agreement where those terms conflict with this policy.

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer-protection law in your jurisdiction. Where such a law grants you a right that exceeds this policy, that law applies.

If you believe a charge is incorrect, please contact us before opening a dispute with your bank or card issuer — we can almost always resolve it faster directly. We may suspend an account with an unresolved chargeback until the dispute is settled.

We may update this Refund Policy from time to time. Changes apply to charges made on or after the updated effective date shown on this page and do not affect refund requests already submitted.